The following is a quick reference guide only, and should be read in conjunction with our booking terms and conditions. You can download our access statement by clicking here (PDF file).

How can I make a booking?
Bookings can be made online through this website, or over the telephone on 015394 33074.

How much is the deposit and when is the balance due?
A 20% deposit is due at the time of booking. The balance is due 6 weeks prior to to arrival - we will send you a reminder 8 weeks prior to arrival. Please see our booking terms and conditions for full information.

What methods of payment do you accept?
We currently accept payment by cheque, credit/debit cards and bank transfer. All bookings made online will require a card payment to cover the deposit. Where credit cards are used to pay final balances, they will be subject to 1.9% surcharge to cover processing costs. Debit cards do not attract any charge. Bank transfer details are available upon request.

What time can we arrive?
Cottages are made available from 3pm on the day of arrival. If you arrive prior to 3pm you may not be able to access your cottage. We take great pride in the preparing the cottages to a high standard, which takes time! Our managers will be on hand to greet you between 3 and 5pm. Should you arrive after 5pm, this is no problem. You will be in receipt of full instructions including how to get your keys and can just let yourself in!

What time do we have to depart?
Cottages should be vacated by 10am on the day of departure.

Do I need a car?
We would generally recommend that guests travel by car. It is by no means a necessity, however! There is a train station in Windermere, and buses run regularly to Ambleside. It is then a walk of approx 1.4 miles to the cottages. See addional information on buses and trains by clicking here. There are some great open-top bus tours to be taken, as well as the traditional lake cruises.

What’s provided?
We try to provide just about everything you should need. Two tea towels will be in the kitchen along with a starter pack that includes: washing up liquid, kitchen roll, toilet roll, basic cleaning products and a few dishwasher tabs to see you through the week if the property you are staying in has a dishwasher. The kitchens all have a comprehensive selection of crockery, utensils and pots and pans. Cots, High Chairs and Booster seats are available for younger guests free of charge, as are stair gates. You will be asked if you require these at the time of booking.

Are towels and linen provided?
Towels and linen are included in the price you pay. All beds in your property will be made up ready along with 3 towels per person. We also provide cot bedding should this be required.

Can we bring our dog (or any other pet)?
Due to the fact that Grove is a working farm, and also for the comfort of other guests regrettably we must inform pet owners that they are not allowed to bring them onto the farm.

Should we take out Holiday Cancellation Insurance?
We strongly advise guests take out a policy. We will provide a proposal form to all guests at the time of booking. Should you be unable to take your holiday you will still be liable for paying for the rental – please see our terms and conditions for full details.

Are heating / electric charges / logs included?
Yes, these are included in the rental cost

Do we have to pay for cleaning?
No, your cottage is cleaned in between each let by our own staff - this is included in the rental. We ask guests to leave a cottage as they find it though, with empty bins and clean pots. However, we do reserve the right to make an additional charge should extra cleaning be required over and above normal levels. Please see our booking terms and conditions for full details.

Are the cottages served by mains water?

No. All our water is collected from a stream on the hillside. It is naturally safe to drink, and as an added precaution it is passed through an ultra-violet filter. The water is tested by the local authority on an annual basis.

What happens if we can’t get something to work?
An information pack with user instructions is left each property, but if you can’t get something to work we are happy to assist you. Please call during office hours if at all possible, although we are on call 24/7 in an emergency.