Grove Cottages, Ambleside, are owned and operated by RE Howard & Sons, Little Morton, Retford, Notts, DN22 8BE
VAT number 125 4934 69

Thank you for choosing to book at Grove Cottages, Ambleside. We look forward to welcoming you. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below. It will be assumed that all terms and conditions have been accepted unless you let us know within 14 days of making a booking.

Prices
The price of the accommodation includes the following:
Electricity, linen, towels, tea towels, cleaning, hot water, central heating, Cots, High Chairs, Booster Seats & Stair Gates. VAT receipts available upon request.

Payment
A non-returnable deposit of 20% of the total holiday cost is payable at the time of booking. For web bookings, this will be collected using the credit or debit card details supplied to us. Credit or debit card bookings can be made via telephone. Payment of your deposit by cheque is also accepted. Cheques must be received no later than 2 weeks after making a booking.

Outstanding balances must be paid in full no later than 6 weeks prior to the date of arrival.

Outstanding balances settled by credit card will be subject to a 1.9% surcharge to cover processing costs. Debit card and cheque payments do not attract any surcharge.

For bookings made less than 6 weeks prior to arrival the full amount is due at the time of booking. Where a credit/debit card has been used for a web-booking LESS than 6 weeks prior to arrival, the full cost of the holiday will be charged to the card unless you advise us otherwise at the time of booking. Where a credit card is used, the 1.9% surcharge will be applied to a sum equal to the total holiday cost less the deposit.

Pets
Sorry, we do not allow pets

Acceptance of Children
We welcome children of all ages. 

Cancellation and Insurance
By making your booking, our agreement is a legal contract and your deposit is non-refundable. If you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance.

If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it, less a 5% administration fee. Please note that your deposit is not refundable under any circumstances.

We recommend that you take out cancellation insurance to protect against these costs. We will provide you with an insurance proposal form for your convenience.

Non-availability of Accommodation
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation.  If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Arrival
Your accommodation will be available to you from 3.00 pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your cottage. Guests arriving before 5pm will be met and shown to their accommodation. Please advise us if you will be arriving after 5pm and we will instruct you on how to access your cottage.

Departure
Please be ready to leave the accommodation by 10.00 am on the day of departure, unless otherwise arranged. Charges may be levied against guests who leave after 10.00 am to cover staff waiting costs.

Damages and Breakages
Please take care when staying in our property. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. All we ask is that you report any incidents as they occur. Whilst we do not normally charge for minor breakages, we may make a charge in instances when it is reasonable to do so.

Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or any contractors whilst acting in the course of our employment.

Privacy Policy
Any data collected during the course of this booking will be stored on our computer(s).  With your permission we may from time to time contact you with news about Grove Cottages.  We will not share your details with any third party.

T&C  revised  250609 ARH